Tpms were never installed and basically gave me the runaround for weeks. Each time, they told me to go F*** myself. No, shipping is added when you buy. CARids offer of a $5 gift certificate is a joke. Said they send never showed up. Said they will order from another warehouse to be shipped in 2 more days. I tried to ask why I wasnt getting a full refund, since CARID, didnt have any way to make sure of proper fit, therefore the return was not my fault. Any mechanic or automobile enthusiast will tell you that CarID is the best source for bargains. Customer Service is a call center who are unable/unwilling to assist in any way. 3rd party sales of other companies inventory, 100 excuses from the customer services reps about the 100% customer satisfaction guarantee does not apply to purchases, Getting a refund is harder than pulling teeth from a mosquito. No word. A 1 star review is too high for these guys. Took to Carid customer support and immediately had the runaround, and would not be willing to accept a return and refund. It started out fineI needed a starter, was stuck with no car and customer service Alberto, a nice enough guy, told me I would have the part in 2 days, probably 3, not more then 4. Also price changes after purchase on tires. Kathy ended the chat for me, before I was able to say any more on the issue. Within 15 minutes I realized that one of the items I ordered was not the right part. EX. Kathy ended the chat for me, before I was able to say any more on the issue. Impossible refunds. Ordered a pair of struts that the site said were both in stock, only 1 remaining with one though. I waited another week still heard nothing I called them back and asked for a refund since they were having such difficulty getting the parts out to me, of course they couldnt do that because their investigation wasnt complete so I called back and told them since they were having difficulty and they refused to just refund me my money on those two parts that I would dispute the charges with my credit card company.. so I did, and my CC company credited me with the funds this probably happened around 3/21 apparently they got the message or maybe their investigations just take a month long to complete because this morning 4/2 at 4am I received and email saying my parts have been shipped HAHAH I found that very funny that they would even ship the parts. I am appaled with the way they do business. Overall a bad experience with them. There are enough complaints that they need to be SUED. I am writing to you in regards to the review you posted on iD Google Maps. Indeed and finally, they are paying. CARiD refused to pay for their mistake. I contacted the company immediately and now August 24th 2021 and three people later they are not willing to accept or fix the mistake they made. Their fitment guarantee isn't worth the paper it's printed on. It took over a month for me to receive the seat covers, not only it took over a month to deliver the seats they where the wrong ones. I needed coil-overs (springs and shocks) for my Acura Integra and CARid came up in a search. I went the easy route first: Chat. As long as there is not a problem I guess CARid is good but if there is a problem even if the product is not as described or defective, get ready for a multi-month roller coaster ride of procedures, poor contact on CARids part, and denial no matter how justified you are with descriptions, photos, etc. BUYER BEWARE!!! However said they will take care of the shipping back. Worst customer service experience I have ever had. This company is not like it use to be. On 24SEP I called again and asked for the status of my order. About Cayred Dresses. Three days after I mailed my letter to CARiD, I got a response. CARiD Review Summary. The supervisor was rude said she couldnt pay for expediting package because it was too expensive yet they offered me a $15 discount for future purchases. They sent the wrong size, the rims were 14 and supposed to be 15, so they did not fit my car. They are in the business to take your money, not win over customers. I ordered rims and tires for a 1995 honda accord on August 3rd 2021. Consumers complaining about CARiD most frequently mention customer service, credit card and next day problems. Ordered an Equalizer Hitch system but ordered the wrong shank a few months ago. I told her Ive been over 11 days without a car, have to walk over 1 mile with arthritic knee and Ive called up 4 previous times and everyone always said everything is alright and always said I would get it in about 1-3 days Totally frustrated and, in my opinion they were never going to ship the item, I canceled the order. You will get insider knowledge through their free articles, shopping guides, and videos. I have copies of all e-mails, documentation images and invoices. Wish I could give a lower star. #15 - CARiD. They split the order up into 2 shipments for whatever reasons. Not his fault, but was he being helpful or just upselling me on the more expensive 20 option? STAY AWAY from these clowns. BBB File Opened: 9/12/2010. If I could go lower than 1 star I would. During the attempted installation it was found there was no way these would fit, despite their website & customer supports insistence they would fit. Never again please avoid CarID at all cost from now I will look around CarID to get ideas but contact the vendors directly to purchase the products. Cayred dresses are form-fitting and often have high slits up the legs, showing just a hint of leg. Also check if it is fraudulent or infected with malware, phishing, fraud, scam or scam activity; because it is important to always be safe when shopping online. Their customer live chat is absolutely horrible, I got cut off 3 times. He told me the same wheels were available in 2010 with a -24 offset. These items allowed correct alignment to be achieved. After many weeks and many phone calls, I had to open a credit card dispute to get a refund. Took me a week of phone tag before someone got ahold of me and was forced to use the online chat. The mold looks like a kindergartner could of done a better job. Customer service refused to exchange, and told me Id have to pay for a call tag. Would recommend any Auto Parts Store, same prices, much better service. Terrible customer service and awful refund policy. Even after confirmation that the manufaturer had received the items back in perfect condition, CARiD would not issue my full refund willingly. Not very happy, I placed an order today while chatting with someone. Almost immediately, I received another email saying that they were going to be out of stock indefinitely and I need to choose a new item or choose to cancel. Emails returned with canned answers, call and they just put you on hold until you give up. Save my name, email, and website in this browser for the next time I comment. CARiD has been in operation for more than eleven years. The second order took over two months and is JUNK. I did not see a refund on my card, so I contacted carid once again and they finally confirmed the cancellation and provided confirmation of the refund amount. They canceled the order but then mentioned this was just a request. Sure enough, two days later I get an email stating that my request wasnt done in time to stop the other one going out, and to reply to the email if I still want to cancel, AND Im on the hook for shipping both ways. Once I realized this, I cancelled my order within a matter of minutes. Bought a subwoofer enclosure for my truck was supposed to be a direct fit was not,manufacturer flaw,told me to send it back some how got damaged in shipping so will not refund me my money. Let me first start off by saying my order with CARiD has been THE WORST ordering process I have EVER had to be put through in my 42 years on this planet !!! Problems here when you need to send the product back. They advise wrong part for my car. RUN away from this company!!! Reviews are from legit customers. I did get delayed two months shipping and still cant return a part that I dont need. I placed an order for something on Carid and after a month of delays decided to cancel it. I just feel swindled by this company and will not be doing business with them again. A representative of Megan told me that the coil overs manufactured for my vehicle would lower it approx. I do not suggest this company, buy elsewhere and get free shipping. Customer service is horrible. The shipping packaging wasnt even damaged to cause that damage. Cheap son of a b____. Joined Jan 4, 2020 Messages 27 Reaction score 30. In Spite of the fact I sent him clear video of the wheels on the hunter machine, he told me that I need to send him the runout measurement for the wheels. I hit the purchase button. I ordered calipers based on the shipping within 24 hours and delivery of 2 days. Today is 1/28/21 and it is still in transit somewhere, but it finally made it back to the USA. Many companies out there . Refund Complete Today Sept. 1, 2020. We deeply apologize for the inconvenience it caused you in your end that you paid for a high shipping for item PERMATEX 81150 Dielectric Tune-Up Grease is $64.55. I would have been screwed if I needed brakes immediately! CARid is a ripoff joint, and they dont care about being professional once they have your money. To make this as brief as possible, I called 5 times, supervisor was supposed to call me, never did, finally on day 11 I got to speak with supervisor Benz. 1 of 5. That might work for yoga pants, but not car engines. Why, because I was promised air UPS shipping but they used ground shipping. (Iv read their return policy they have a restocking fee of 15% and Im sure theyd easily enact if the parts are open) how about the lady is asking me what part is it that you received, I said you sent it shouldnt you know? FROM HONESTY TO CUSTOMER SERVICE TO POLICY THEY ARE NOT TO BE TRUSTED.STAY AWAY. Yes you read that right, they said the $2.83 tube of dielectric grease cost $64.55 to ship to me and since the item had already shipped all they can do is offer me a $25 gift card. I received the wheels about a month after ordering. The new part they sent started rattling right away. And dropped the case. A few individuals even mentioned having to callCarid.com only to find out that their items will be delayed once again. They will NOT REFUND FOR OVER CHARGES, SO IM SCREWED. Carid is way overpriced, I would say dont waste your time and money. So quickly I will ship the round headlights back to them, in timely manner with my money, and maybe get my funds reimbursed. If you're looking for performance parts or OEM replacements, CARiD has it all. i want this payment stopped, this company is a fraud. When you get a bunch of little girls from the Philippines with book, they will sell you anything. Business Started Locally: umm no thanks so you can say something like oh you opened the box we wont return it or try to charge me a restocking fee for a part I never received and gave me a run around for an entire month.. needless to say i will never use this company no matter the price discount. Speed Detailer by Rixxu at https://www.carid.com/ : https://www.carid.com/rixxu/16-oz-speed-detailer-mpn-spddtl-16.html 16 oz. I will never order from CARiD again. Sounds like black market knock-offs to me. DO NOT BUY FROM CARID.COM! I will never do business with this company and scam operation again. Ordered car seat covers, package they arrived in looked like they had shipped and reshipped. Save your time and money purchase from anyone else. Now Im finding out that theyre customer service is NON EXISTENT! Ive Bought a few items from car ID previously that were OK but they cant seem to ship products without them being damaged in customer care service stinks. I told them that the salesperson specifically promised them. PLEASE be aware of their return policy and their rude customer service CHAT agents. Costs me $700 in labor due their mistake. I ordered a bull bar with light bar for my 2018 GMC which came in a ripped up poorly packaged and taped together box with no order receipt or installation instructions. Drastic it wasnt, but it was enough for a guy who installs tires and wheels all day everyday to say these werent good, at all! ***TIP*** for consumers: Press extension 82 when you call the 1800 number. CARID IS A SCAM AND AVOID AT ALL COSTS, NOT RECOMMENDED. 1 Corporate Dr, Cranbury, NJ 08512-3635. RockAuto Reviews. After some time, the salesperson came back and told me my tires and wheels would ship the next day. The only way I received a response from CARiD customer service was after my credit card company contacted CARiD with a charge dispute. Did a Chat with their customer service rep, Ben Richards who took it upon himself to speak to management and work out an arrangement to get us the right shank. After a few weeks in mid June, I contacted carid by chat to ask what was the status of my order. Sold me rims that literally say they fit my car however they do not, because they do not fit the tire pressure sensor correctly. My name is Damon and I am from the Voice Of Client department at CARiD.com. So I did not take my time when I placed my order. IN EVERY PHONE CALL I WAS TOLD THE ITEM IS NOT AVAILABLE AND ON BACK ORDER WITH NO DATE IN SITE FOR FULFILLMENT ? After calming down a bit, I Called customer service. Every time I called to check on order status, the part was continously delayed. -As of 5pm CT on Nov. 9, 2020: Im supposed to receive a call from a supervisor within 24 -48 business hours. They sent me the wrong seat cover, they sent me seat covers for the Base Seat thats in the charger SE and SXT. 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